CASRA Core Values Learning Series 2023-24 - Building Effective Relationships

Active Listening
(09:00 AM - 12:00 PM)
Pacific Time (GMT-8)

Anna Littleford

Handout(s):

• Active Listening Presentation for Handout
• Overview of Non Violent Communication
• Feelings Inventory
• Needs Inventory

Listening for the story, instead of just to solve a problem is key to building helping relationships. This workshop explores how we listen and provides opportunities and ways to help us improve our listening skills. The principles and practices of Nonviolent Communication will be presented, explored and applied to the process of establishing effective relationships.

Participants will learn the 3 types of listening responses:
1. Simple Reflection
2. Reflection of Feeling
3. Double-Sided Reflection
Participants will be able to demonstrate the 3 listening responses.

Principle Guided Decision Making
(09:00 AM - 12:00 PM)
Pacific Time (GMT-8)

Joe Ruiz

Guyton Colantuono

Handout(s):

• Principle Guided Decision Making_handout
• Ethics or Personal Boundaries Questionnaire
• Boundaries and Ethics Vignettes

Decision making involves more than following policies and procedures. This workshop explores the factors that are part of our decision making when the situation isn’t so clear, and how our decision making process can help build open and honest relationships with those we serve.

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Participants will learn the 5 factors of principle-guided decision making:
1. Member/Client Preference
2. Staff Limitations/Preference
3. Rehabilitation/Clinical Concerns
4. Ethical Considerations
5. Role Responsibilities
Participants will be able to apply the 5 factors in their decision making processes.

Cultural Humility and Awareness
(09:00 AM - 12:00 PM)
Pacific Time (GMT-8)

Sara Prushan

Handout(s):

• Cultural Humility and Awareness Presentation Handout
• The Complexity of Identity

Each of us define our culture based on our unique experiences. This workshop focuses on developing sensitivity, understanding, awareness and humility regarding culture as each person defines it form themselves, then translating that into practice.

Participants will learn the best practices for cultural humility and sensitivity:
1. Value Diversity
2. Self-Awareness
3. Awareness and Acceptance of Differences
4. Dynamic of Differences
5. Accepting Responsibility
6. Knowledge of the Other’s Culture
7. Adaption
Participants will be able to apply the best practices in their work.